This Privacy Policy describes how TYMGLO collects, uses, retains, and discloses personal information.
Information TYMGLO may collect
Information provided by customers
TYMGLO may collect:
- Name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Account credentials;
- Order information;
- Customer-support communications;
- Product reviews;
- Return and refund information;
- Product-safety and claim information; and
- Other information voluntarily provided.
Transaction information
TYMGLO may receive:
- Products ordered;
- Order value;
- Payment status;
- Payment method type;
- Partial payment-card details;
- Billing information;
- Fraud-screening results; and
- Transaction identifiers.
Complete payment-card information is generally processed by third-party payment providers.
Information collected automatically
TYMGLO and its service providers may collect:
- IP address;
- Device information;
- Browser information;
- Operating system;
- Language;
- Approximate location;
- Referral information;
- Pages viewed;
- Shopping-cart activity;
- Click and interaction information;
- Date and time of access;
- Cookie and advertising identifiers;
- Website performance information; and
- Diagnostic and security information.
Information from third parties
TYMGLO may receive information from:
- Ecommerce providers;
- Payment processors;
- Warehouses and fulfillment providers;
- Shipping carriers;
- Fraud-prevention providers;
- Analytics providers;
- Advertising partners;
- Customer-support providers;
- Social networks; and
- Public or legally available sources.
How TYMGLO may use information
TYMGLO may use personal information to:
- Operate and secure the website;
- Process and verify payments;
- Accept, fulfill, and deliver orders;
- Communicate about orders;
- Provide customer support;
- Process complaints, returns, refunds, and disputes;
- Investigate product issues;
- Conduct recalls and safety actions;
- Prevent fraud, abuse, and unlawful activity;
- Maintain tax, accounting, transaction, and legal records;
- Enforce policies and agreements;
- Improve the website, products, and services;
- Conduct analytics;
- Personalize content;
- Measure advertising;
- Market products where permitted;
- Establish, exercise, or defend legal claims; and
- Comply with applicable law.
Disclosure of information
TYMGLO may disclose personal information to:
- Website and ecommerce providers;
- Payment processors;
- Fraud-prevention providers;
- Warehouses and fulfillment providers;
- Shipping carriers;
- Customer-support providers;
- Email and communications providers;
- Analytics providers;
- Advertising platforms;
- Information-technology and security providers;
- Accountants, lawyers, insurers, and other professional advisers;
- Government authorities where legally required;
- Parties involved in litigation or legal process;
- A buyer, lender, investor, successor, or transaction participant; and
- Other parties at the customer’s direction or with the customer’s consent.
Fulfillment and delivery information
To process and deliver an order, TYMGLO may disclose information reasonably necessary for fulfillment and delivery, including:
- Customer name;
- Shipping address;
- Telephone number where operationally required;
- Email address where operationally required;
- Products ordered;
- Order number;
- Delivery instructions; and
- Other information reasonably necessary to process, track, and deliver the order.
Returns information
To process an authorized return, TYMGLO may disclose return-related information to fulfillment providers, carriers, warehouses, payment providers, fraud-prevention providers, and customer-support providers.
The information may include:
- Customer identity and contact details;
- Order number;
- Product information;
- Reason for return;
- Return authorization information;
- Tracking information;
- Photographs or supporting documentation; and
- Refund or replacement status.
Advertising and analytics
TYMGLO and its service providers may use cookies and similar technologies to:
- Measure website activity;
- Understand customer interactions;
- Evaluate advertising;
- Create advertising audiences;
- Personalize content or advertisements; and
- Associate activity across websites, applications, browsers, or devices.
Depending on applicable law, certain activities may be treated as targeted advertising, sharing, or a sale of personal information.
Where required, customers may exercise an opt-out through the Cookie Preferences interface, another privacy-choice link, or a legally recognized opt-out signal supported by the website.
Data retention
TYMGLO may retain personal information for as long as reasonably necessary for:
- Order fulfillment;
- Customer support;
- Product-safety monitoring;
- Returns and refunds;
- Recalls;
- Tax and accounting;
- Fraud prevention;
- Legal compliance;
- Dispute resolution;
- Insurance;
- Enforcement of agreements; and
- Establishment or defense of legal claims.
Retention periods may vary according to the information and its purpose.
Security
TYMGLO uses reasonable safeguards designed to protect personal information.
No security system, website, storage system, or transmission method is completely secure. TYMGLO does not guarantee absolute security.
Privacy rights
Depending on applicable law, a person may have the right to request:
- Access;
- Correction;
- Deletion;
- Portability;
- Restriction of certain processing;
- Withdrawal of consent;
- Opt-out from certain targeted advertising, sales, or sharing;
- Limitation of certain uses of sensitive personal information; or
- An appeal of a denied request.
These rights are subject to applicable exceptions and limitations.
Submit a request to:
support@tymglo.com
Use the subject line:
Privacy Request
The request should include:
- Full name;
- Email address associated with the account or order;
- State or country of residence;
- The requested action; and
- Information reasonably necessary to identify relevant records.
TYMGLO may verify identity before processing a request.
Authorized agents
Where permitted by law, an authorized agent may submit a privacy request.
TYMGLO may require proof of authorization and may directly verify the customer’s identity.
Marketing communications
A customer may unsubscribe from marketing emails using the unsubscribe link contained in the message.
Unsubscribing from marketing does not prevent:
- Transactional communications;
- Order communications;
- Account communications;
- Security communications;
- Safety or recall notices; or
- Communications required by law.
Children’s privacy
The website is intended for adults purchasing products for themselves or children under their care.
The website is not directed to children under 13, and TYMGLO does not knowingly collect personal information directly from children under 13.
Contact support@tymglo.com if you believe a child has submitted personal information.
International processing
TYMGLO is based in the United States.
Information may be processed in the United States and in other countries where TYMGLO’s service providers operate.
Third-party websites and marketplaces
This Privacy Policy does not govern information independently collected by a marketplace, social network, payment provider, or other third-party website or application.
Changes to this Privacy Policy
TYMGLO may update this Privacy Policy by posting a revised version with an updated effective date.
Privacy contact
TYMGLO LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Business and registered-office address only. Not a return address.
Email: support@tymglo.com